Return Policy
RETURN
The act of returning an item that a buyer has purchased from the website of Vestavia Enterprise Pvt. Ltd. is referred to as a “return.” The following circumstances might warrant returning the item: Vestavia
1. If the product(s) was/were flawed
2. If the product(s) were harmed during shipping or delivery.
3. If the item(s) was/were modified or incorrect.
4. If the item or items were absent.
Points to remember:
1. Regardless of the policy, Vestavia Enterprise Pvt. Ltd. can always accept the return.
2. The buyer may file a disagreement under the Buyer Protection Program* if Vestavia Enterprise Pvt. Ltd. rejects a return request.
3. Before deciding to buy, we advise the buyer to check the listing. In the event that the buyer orders the incorrect item, the buyer is not eligible for a return or refund.
4. The buyer must submit a refund request within 48 hours of payment realization.
5. Separate policies might be imposed on certain sales arrangements as mentioned by Vestavia Enterprise Pvt. Ltd.
If Vestavia Enterprise Pvt. Ltd. grants the buyer’s request for a return, the goods must be returned in its original packaging before the reimbursement can be applied to the buyer’s account.
REPLACEMENT
Definition:
The act or practice of substituting one thing for another is known as replacement. Anytime a buyer is unhappy with an item for whatever reason—damage during shipping or delivery, a fault, a missing item, the shipment of the incorrect item, etc.—the buyer may ask for a replacement.
Important details:
• No matter the policy, Vestavia Enterprise Pvt. Ltd. can always accept the return.
• The buyer may file a dispute under the Buyer Protection Program* if Vestavia Enterprise Pvt. Ltd. rejects a return request.
• The buyer must submit a replacement request within 48 hours after receiving the merchandise.
The following procedures must be taken when the replacement request has been made:
1. “Reason for Return” is a question for the buyer. The main causes include the following, among others:
o Items were defective
o Items were missing
o Items were damaged during shipping
o Incorrect item(s) sent
o Price discrepancy
2. Vestavia Enterprise Pvt. Ltd. shall receive notification asking for “approval” or “rejection” of the replacement request.
In the event that Vestavia Enterprise Pvt. Ltd. grants the replacement request, the buyer will be required to return the product, and only then will Vestavia Enterprise Pvt. Ltd. be obligated to give the buyer the replacement item.
4. If Vestavia Enterprise Pvt. Ltd. denies the buyer’s request for a replacement, the buyer may choose to file a complaint by sending an email to info@vestavia.com.
5. Replacement or return buyers need to have the original invoice.
Vestavia Enterprise Pvt. Ltd. can offer the Buyer a refund if it doesn’t have the product at all, and the Buyer is required to accept the refund in place of a replacement. In cases of replacement, it is necessary to comply with all the product specifications.
CANCELLATION
One hour before to the delivery time, the buyer should call our customer service to cancel the order.
